Terms & Conditions

TB Performance Centre Ltd – Terms & Condition



1. Bookings & Payments

  • All sessions, camps, and courses must be booked in advance through our booking system.
  • Payment is required at the time of booking unless otherwise agreed in writing.
  • Bookings are only confirmed once full payment has been received.
  • Places are allocated on a first-come, first-served basis due to limited spaces.

2. Cancellations & Refunds

  • Parent cancellations:
  • More than 48 hours’ notice: credit note offered for future sessions.
  • Less than 48 hours’ notice: no refund or credit (unless in exceptional circumstances at the coach’s discretion).
  • Coach cancellations:
  • If we cancel a session due to illness, facility issues, or safety concerns, we will provide a replacement session or credit.
  • Weather:
  • Outdoor sessions will continue unless conditions are unsafe. If unsafe, we will cancel and offer a rescheduled session or credit.

3. Late Arrivals & Non-Attendance

  • No refund or credit is offered for non-attendance or late arrival.
  • Parents must ensure children are dropped off and collected on time.

4. Behaviour & Conduct

  • Children are expected to behave respectfully and follow coach instructions for safety.
  • We reserve the right to remove any child whose behaviour puts themselves or others at risk.
  • No refund will be issued in cases of removal due to behaviour.
  • Parents are to encourage only throughout sessions.

5. Medical Information

  • Parents must disclose any medical conditions, allergies, or additional needs at the time of booking.
  • Medication (e.g., inhalers) must be brought to all sessions.
  • We are not permitted to administer medication unless specifically agreed.

6. Safety & Liability

  • All coaches are qualified, insured, and Enhanced DBS checked.
  • Football is a physical activity; by booking, parents accept the risk of minor injury.
  • We are not liable for injuries caused by misuse of equipment, failure to follow instructions, or behaviour of other participants.
  • We are not liable for loss or damage of personal belongings.

7. Photography & Media

  • We may take photos/videos for marketing purposes.
  • Parents must notify us at booking if they do not consent to their child being included.

8. Clothing & Equipment

  • Children must wear appropriate sports clothing, trainers/football boots, shin pads (if required), and bring water.
  • Inappropriate clothing may result in a child being unable to take part.

9. Health & Illness

  • Children must not attend if they are unwell or showing symptoms of contagious illness.
  • If a child becomes unwell during a session, parents will be contacted to collect them immediately.

10. Parent/Guardian Responsibilities

A responsible adult must be contactable at all times during the session or attend the session.

Parents must ensure accurate emergency contact details are provided.

11. Data Protection (GDPR)

  • All personal data is stored securely and used only for the purpose of registration, safety, and communication.
  • Data will not be shared with third parties.